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FAQs

HOW DO I PLACE AN ORDER?

Ordering on-line couldn't be easier, just add items using the button and proceed to the checkout when you have finished. As you add items to your basket small icons of what you have selected will appear in the lower right hand corner of your screen to enable you to keep track of your purchases. As we run a 'Live' stock any items that you can place in your basket are available for immediate despatch.

SECURITY

Credit card sales will be processed using Sagepay Secure Payment Gateway. Your details will not be passed on to any third parties.

DELIVERY

In stock items are normally despatched within 24 hours. Orders placed before 4pm will be processed on the same day. Orders received after 4pm on Friday will be processed the following Monday. In the unlikely event that an item is temporarily out of stock, we will notify you of any delay and despatch the items as soon as possible.

DELIVERY OPTIONS

Orders £25.00 and over are posted FREE* of charge using Royal Mail 1st Class 'Signed For' service (Not applicable on purchases of sale/discounted items).

Orders under £25.00 and orders for reduced/sale items are charged at £2.95 and are despatched via Royal Mail 1st Class 'Signed For' service unless an alternative is selected at the checkout. This service is not guaranteed and although normally very efficient (1-5 working days) occasionally parcels can take longer to arrive. This service does not carry insurance and does not have a tracking facility. A signature is required.

Royal Mail Special Delivery Guaranteed by 1pm Next Day service is available for £6.00, (FREE *on orders of £75.00 and over. Not applicable on purchase of sale items). This service carries insurance and offers a tracking facility. *This service is recommended if you require your goods urgently.*

International Signed For service to Europe is available for £7.50 (FREE on orders of £75.00 and over). Rest of World prices for standard size packages, under 500g, are £12.00 All deliveries require a signature.

A Saturday Guaranteed Royal Mail Service is available for £10.00. Orders placed throughout the week will be held and despatched on Friday for delivery on Saturday. Orders must be received no later than 4pm on Friday. Any orders placed after this time will not be despatched until the following week.

We do not accept responsibility for delays or losses incurred by the postal service.

We are happy to quote for delivery to overseas addresses.

*Delivery Charges for Sale and Reduced Price Items

The following applies to any items that were purchased as part of a sale, special offer or displayed with a discounted price. Please note, there is no free delivery option available on these items unless purchased with a non sale item :

Royal Mail 1st Class 'Signed for' service: all orders £2.95
Royal Mail Special Delivery Guaranteed 'Next Working Day' service: all orders £6.00
Royal Mail Saturday Guaranteed Delivery service: all orders £10.00

Europe: all orders £7.50
Everywhere else: all orders £12.00

WHAT IS YOUR RETURNS/EXCHANGE POLICY?

Returns Information

View our printable Returns Form here

Beadazzle operates a prompt and reliable "no quibble" returns policy. As long as the item you are returning is unworn you can return it for exchange or refund.

If the size isn't to your liking or the colour/style not as expected, please return it to us within 30 days of purchase.

Feel free to try bracelets and rings on for a few minutes to see if they fit.... but please don't wear them as silver can be easily scratched.

We offer a first exchange free of charge, further exchanges will incur postage costs.

At Christmas and other busy periods this will be extended to allow for buying gifts in advance.

If in doubt, please call and one of our friendly and helpful team will be happy to help, no call center or options, just one of us at the end of a phone. Office hours are Monday-Friday 9.30-5.30. Outside of these hours either leave a message and we will return your call, alternatively you can send us an email.

How to return an item

It is our aim to make exchanges and refunds as easy as possible.

Simply print off the returns form complete the relevant information, place the item you are returning, with the completed form, into a padded envelope, affix the returns address label and correct postage (you may wish to re-use the envelope your goods arrived in).

Send it to us using Royal Mail 1st Class 'Signed For' service, for items of higher value we would recommend Royal Mail 'Special Delivery' service which offers full tracking and insurance. Costs of returning goods to Beadazzleboutique; are the responsibility of the customer. We do not accept responsibility for returned goods until they have been received by us.

All returns require Proof of Purchase; your order number can be found on your invoice/delivery note/confirmation email.

We endeavour to handle exchanges and refunds within 24hrs of receipt, although at busy exchange periods such as Christmas we may need slightly longer.

All exchanges are despatched using Royal Mail 1^st Class 'Signed For' service. Should your exchange be of an urgent nature, Royal Mail 'Special Delivery' service can be purchased. Please call to arrange payment: 0208 632 0246.

In some instances it is quicker and easier to place a new order for the correct item and return the original item for refund.

When returning bracelets for exchange please remove any clips, safety chains and charms that you wish to keep and retain the box, it is yours and will only increase your postage costs.

Goods returned for refund or exchange must be unworn and in re-saleable condition.

We reserve the right to refuse refunds or exchanges on goods received in poor or un-saleable condition.

Due to hygiene, we are unable to offer an exchange or refund on any earrings (not applicable to earring pendants).This does not affect your statutory rights.

Gift Wrap and optional premium postage services are non-refundable.

All exchange bracelets are despatched without a box. Any boxes received as part of an exchange may not be returned.

You will receive a confirmation email once your exchange /refund has been completed.

PACKING

All items will be packed in their branded packaging. (subject to availability, or a suitable alternative will be supplied)

Orders over £60.00 will be despatched with a complimentary box (one per order).

Orders under £60.00 will be despatched with an organza bag, all packaging is subject to availability, unless otherwise requested beads will be wrapped together and bracelets will be compiled with beads, wrapped and boxed.

A Full Gift Wrap service is available for £3.50. (non refundable)

HOW DO I CLEAN MY JEWELLERY?

Care instructions for Silver and Gold / Gold Plated

We recommend a drop of a mild detergent or washing powder/liquid dissolved in warm water. Using a soft toothbrush, gently brush clean the fine details of the jewellery. Rinse thoroughly with water and dry with a soft cloth.

If you would like a more polished look, you can clean your jewellery with a special silver polishing cloth.

Important: The use of chemical agents ( eg: Silver Dip) is a drastic way to clean your jewellery. We recommend that you avoid using any such agents. They are especially harmful to dark silver jewellery with an oxidized (darker) finish. Also avoid wearing your jewellery in mineral baths or hot tubs as this may affect the finish.

Care instructions for Leather and Fabric
Leather is a natural material and general wear or cleaning may cause shrinkage, stretching or colour variations.
To preserve the quality of your jewellery please do not wash with household cleaning products and allow to dry naturally should it come in contact with water.

IF YOUR BRACELET/BEAD HAS DEVELOPED A FAULT

Please contact us for advice regarding our returns procedure.

Broken chain/stuck charm

If a charm has become stuck, the fault can either lie with the charm or the bracelet. In this instance please contact us for advice. Please do not try to repair the jewellery yourself.

Do not attempt to force the charms off or cut the chain.

If the chain has been cut or has broken as a result of being twisted, the jewellery will not covered by the warranty. If it is deemed that the piece of jewellery is defective, it will be covered by the warranty and the item will be repaired or exchanged.

The warranty does not cover defects which arise as a result of the customer using non-genuine charms on  bracelets. In such cases, the bracelet will be returned to you the customer.

OXIDATION

Oxidation fades with time. How quickly the oxidation fades depends on how the jewellery is treated. Things which can cause the oxidation to fade include: perspiration; chlorine; perfumes; cleaning agents and silver polish. Oxidation that fades is considered normal wear and tear and is not a defect.

DO YOU HAVE A CATALOGUE?

Some collections do have catalogues available. Please email us with your request along with your postal address.

DO YOU HAVE RETAIL OUTLETS?

We are on-line retailers. You can arrange to collect your order from our main reception but we do not have a showroom for you to visit.

WHAT IS GOLD DIPPED?

Gold Dipped is a process which begins with a sterling silver base metal, a very thin nickel layer, and the beautiful word or charm is then dipped in 18kt gold. The nickel helps silver and gold bond and become friends, it also helps prevent the gold from wearing off and calling it quits. Over time, Gold Dipped jewelry can potentially wear.

WHAT IS ROSE GOLD?

Rose Gold is an alloy of pure yellow gold with a high percentage of copper, giving it a rose or pink hue. It has a very subtle and delicate color that may intensify somewhat with age due to a slight, but attractive, tarnishing of the copper.