All orders are despatched using your chosen method of postage.

We do not accept responsibility for any delays in the postal service or for undelivered goods and strongly advise customers to select the Guaranteed Next Day Delivery option, which includes Parcel Tracking Service and Insurance.

PAYMENT

Your privacy is of the utmost importance to us. Payment will be processed using Sagepay Secure Payment Gateway. All information is encrypted to ensure the security of your details. In accordance with the Data Protection Act we will not pass on your details to any third parties. Should you prefer to place a Telephone Order, please contact us on 020 8632 0246.

TERMS

By placing an order with Beadazzle-boutique you will be agreeing to the following terms and conditions:

Our jewellery is handcrafted with particular attention to detail. When using semi-precious stones, it is almost impossible to match colours exactly. Every effort is made to represent items accurately on our website. Because of the nature of the materials used, no two items are identical so please allow for some variation in the shape, size and colour of each piece. We cannot accept responsibility for any variation in colour caused by the browser, software or computer system used by you, the customer. All sizes are approximate.

Returns Information

View our printable Returns Form here

Beadazzle operates a prompt and reliable "no quibble" returns policy. As long as the item you are returning is unworn you can return it for exchange or refund.

If the size isn't right or the colour/style not as expected, please return it to us within 30 days of purchase.

Feel free to try bracelets and rings on for a few minutes to see if they fit.... but please don't wear them as they can be easily scratched.

We offer a first exchange free of charge, further exchanges will incur postage costs.

At Christmas and other busy periods this will be extended to allow for buying gifts in advance.

If in doubt, please call and one of our friendly and helpful team will be happy to help, no call centres or options, just one of us at the end of a phone. Office hours are Monday-Friday 9.30-5.30. Outside of these hours either leave a message and we will return your call, alternatively you can send us an email.

How to return an item

It is our aim to make exchanges and refunds as easy as possible.

Simply print off the returns form complete the relevant information, place the item you are returning, with the completed form, into a padded envelope, affix the returns address label and correct postage (you may wish to re-use the envelope your goods arrived in).

Send it to us using Royal Mail "Signed For" service, for items of higher value we would recommend Royal Mail "Special Delivery" service which offers full tracking and insurance. Costs of returning goods to Beadazzle Boutique are the responsibility of the customer. We do not accept responsibility for returned goods until they have been received by us.

All returns require Proof of Purchase; your order number can be found on your invoice/delivery note/confirmation email.

We endeavour to handle exchanges and refunds within 24hrs of receipt, although at busy exchange periods such as Christmas we may need slightly longer.

All exchanges are despatched using Royal Mail 1^st Class "Signed For" service. Should your exchange be of an urgent nature, Royal Mail "Special Delivery" service can be purchased. Please call to arrange payment: 0208 632 0246.

In some instances it is quicker and easier to place a new order for the correct item and return the original item for refund.

When returning bracelets for exchange please remove any clips, safety chains and charms that you wish to keep and retain the box, it is yours and will only increase your postage costs.

Goods returned for refund or exchange must be unworn and in re-saleable condition.

We reserve the right to refuse refunds or exchanges on goods received in poor or un-saleable condition.

Due to hygiene, we are unable to offer an exchange or refund on any earrings (not applicable to earring pendants).This does not affect your statutory rights.

Gift Wrap and optional premium postage services are non-refundable.

All exchange bracelets are despatched without a box. Any boxes received as part of an exchange may not be returned.

You will receive a confirmation email once your exchange /refund has been completed.

RETURN ADDRESS

Beadazzle Ltd
Rowlandson House
289/293 Ballards Lane
London
N12 8NP

DELIVERY

Orders placed before 4pm, Monday to Friday, will be processed and despatched the same day. Orders received after 4pm will be despatched the following working day. Orders received after 4pm on Friday will be processed the following Monday. A Guaranteed Saturday Delivery option as available at the checkout.

In the unlikely event that an item is temporarily out of stock, we will notify you of any delay and despatch the items as soon as possible.

DELIVERY OPTIONS

Orders £25.00 and over are posted FREE of charge using Royal Mail 1st Class 'Signed For' service.

Orders under £25.00 are charged at £2.95 and are despatched via Royal Mail 1st Class 'Signed For' service unless an alternative is selected at the checkout. This service is not guaranteed and although normally very efficient (1-5 working days) occasionally parcels can take longer to arrive. This service does not carry insurance and does not have a tracking facility. A signature is required.

Royal Mail Special Delivery Guaranteed by 1pm Next Day service is available for £6.00, (FREE on orders of £65.00 and over). This service carries insurance and offers a tracking facility. *This service is recommended if you require your goods urgently.*

International Signed For service to Europe is available for £9.00. Rest of World prices for standard size packages, under 500g, are £12.00 All deliveries require a signature.
 

A Saturday Guaranteed Royal Mail Service is available for £8.50. Orders placed throughout the week will be held and despatched on Friday for delivery on Saturday. Orders must be received no later than 4pm on Friday. Any orders placed after this time will not be despatched until the following week.

We do not accept responsibility for delays or losses incurred by the postal service.

Packaging

All items will be packed in their branded packaging. (subject to availability, or a suitable alternative will be supplied).

Orders over £60.00 will be despatched with a complimentary box (one per order), this does not apply to SALE items.

Orders under £60.00 will be despatched with an organza bag, all packaging is subject to availability, unless otherwise requested orders where several charms are ordered, the charms will be wrapped together. Where a bracelet is ordered with charms, the charms will be put onto the bracelet and wrapped and boxed together,. SALE items will not be boxed.