0208 632 0246

Monday to Friday: 9.30am - 5.30pm

FREE Delivery on UK Orders

Returns Policy

Christmas 2016

1. What is your returns policy for Christmas?

Our returns policy has been extended for Christmas. Any orders made on the Beadazzle websites from October 2016 until December 25th 2016 can be returned up to and including January 30th 2017.

2.  What are your last order dates for Christmas 2016?

As Christmas Eve falls on a Saturday this is not considered a working day. Royal Mail will endeavour to deliver right up to Christmas Eve depending on regional services which can vary in certain locations.

 

Royal Mail Standard First Class Post (Letterbox Drop)
To ensure your order reaches you in time for Christmas, we recommend that you place your order before 4pm on Tuesday 20th December 2016. Please note that although this is a First Class Service and should arrive in plenty of time, this is NOT a guaranteed service and at this very busy time of year and in cases of severe weather conditions, may take a little longer than we would like. For peace of mind: Upgrade to 24HR Tracked for £4.95 or Special Delivery Next Day by 1pm for £7.50.

 

Royal Mail Tracked 48HR Delivery
To ensure that your order reaches you in time for Christmas, we recommend that you place your order before 4pm on Tuesday 20th December 2016. This 48HR Service and should arrive in plenty of time, this is not a guaranteed service and at this particularly busy time of year and in cases of severe weather conditions, according to Royal Mail may take up to 3 days. For peace of mind: Upgrade to 24HR Tracked for £4.95 or Special Delivery Next Day by 1pm for £7.50.

Royal Mail Tracked 24HR Delivery
To ensure that your order reaches you in time for Christmas, we recommend that you place your order before 4pm on Wednesday 21st December 2016. This 24HR Service and should arrive in plenty of time, this is not a guaranteed service and at this particularly busy time of year and in cases of severe weather conditions, according to Royal Mail may take up to 2 days. This service requires a signature. For peace of mind:
Upgrade to Special Delivery Next Day by 1pm for £7.50.

If you are concerned that goods may not reach you in time, we strongly advise that you select Royal Mail Special Delivery Service £7.50 (Free on orders over £125.00) at checkout.
 

Royal Mail Special Delivery ‘Guaranteed Next’ Day*
We will be despatching orders right until 4pm on Friday 23rd December, please select the SATURDAY Guaranteed Service for £10.00 which should be delivered to you on Saturday 24th and will require a signature. Beadazzle cannot be held responsible for delays in the postal service. Events outside of our control may cause delays. To avoid disappointment, we strongly recommend that you place your order before 4.00pm on Thursday 22nd December to ensure that your order reaches you in time for Christmas. Any orders placed after 4pm on Friday 23rd will not be despatched until Wednesday 28th December.


Depending on the postal service in your area, orders will be delivered up to and including Christmas Eve, however we recommend that you place your order as early as possible to avoid any disappointment.

Wishing you all a Happy Christmas.

 

View our printable Returns Form here

Beadazzle operates a prompt and reliable no quibble returns policy. As long as the item you are returning is unworn you can return it for exchange or refund.

If the size isn't right or the colour/style not as expected, please return it to us within 30 days of purchase.

Sale items must be returned within 7 Days of receipt.

Feel free to try bracelets and rings on for a few minutes to see if they fit.... but please don't wear them as they can be easily scratched.

We offer a first exchange free of charge, further exchanges will incur postage costs.

Please note: Postage charges will apply to ALL exchanges on International orders and goods purchased in the Sale or on Special Offer.

At Christmas and other busy periods this will be extended to allow for buying gifts in advance.

If in doubt, please call and one of our friendly and helpful team will be happy to help, no call centres or options, just one of us at the end of a phone. Office hours are Monday-Friday 9.30-5.30. Outside of these hours either leave a message and we will return your call, alternatively you can send us an email.

How to return an item

It is our aim to make exchanges and refunds as easy as possible.

Simply print off the returns form complete the relevant information, place the item you are returning, with the completed form, into a padded envelope, affix the returns address label and correct postage (you may wish to re-use the envelope your goods arrived in).

Send it to us using Royal Mail 'Signed For' service, for items of higher value we would recommend Royal Mail 'Special Delivery' service which offers full tracking and insurance. Costs of returning goods to Beadazzle Boutique are the responsibility of the customer. We do not accept responsibility for returned goods until they have been received by us.

All returns require Proof of Purchase; your order number can be found on your invoice/delivery note/confirmation email.

We endeavor to handle exchanges and refunds within 24hrs of receipt, although at busy periods such as Christmas we may need slightly longer.

All exchanges are dispatched using Royal Mail standard 48hr Tracked service. Should your exchange be of an urgent nature or high value, Royal Mail 'Special Delivery' service can be purchased. Please call to arrange payment: 0208 632 0246.

In some instances it is quicker and easier to place a new order for the correct item and return the original item for refund.

When returning bracelets for exchange please remove any clips, safety chains and charms that you wish to keep and retain the box, it is yours and will only increase your postage costs.

Goods returned for refund or exchange must be unworn and in re-saleable condition.

We reserve the right to refuse refunds or exchanges on goods received in poor or un-saleable condition (excludes faulty goods).

Due to hygiene, we are unable to offer an exchange or refund on any earrings (not applicable to earring pendants). This does not affect your statutory rights.

Gift Wrap and optional premium postage services are non-refundable.

All exchange bracelets are dispatched without a box. Any boxes received as part of an exchange may not be returned.

You will receive a confirmation email once your exchange /refund has been completed.

RETURN ADDRESS

Beadazzle Ltd
Rowlandson House
289/293 Ballards Lane
London
N12 8NP

DELIVERY

Orders placed before 4pm, Monday to Friday, will be processed and dispatched the same day. Orders received after 4pm will be dispatched the following working day. Orders received after 4pm on Friday will be processed the following Monday.

A 'Guaranteed Saturday Delivery' option as available at the checkout.

Please note: Bank Holiday's are NOT considered working days.

In the unlikely event that an item is temporarily out of stock, we will notify you of any delay and dispatch the items as soon as possible.

DELIVERY OPTIONS

We offer FREE Post on ALL Orders. * Excluding OUTLET/SALE goods.

FREE First Class Post (Door Drop) on orders up to £35.00, unless an alternative is selected at the checkout. Goods dispatched via a Door Drop service will be supplied with an Organza Bag or Gift Packet (branded, where available) not a box. If you add Gift Wrap to your order your goods will be dispatched via Royal Mail's 48hr Tracked service.

FREE First Class 'Signed For' Service on Orders £35.00 and over. This Royal Mail 48hr Tracked service which is usually very efficient; however it may take longer at buy times of the year.

FREE 24 hr Tracked Delivery on Orders of £75.00. This service offers tracking, requires a signature and carries insurance.

FREE Special Delivery Guaranteed Next Day by 1pm Service on orders £125.00 and over. This service offers tracking, requires a signature and carries insurance.

SATURDAY GUARANTEED Royal Mail Service is available for £10.00. Orders placed Saturday -Thursday will be held and dispatched on Friday for delivery on Saturday. Orders must be received no later than 4pm on Friday. Any orders placed after this time will not be dispatched until the following week.

INTERNATIONAL SHIPPING Royal Mail 'International Signed For' service is available: Europe £9.00 Rest of World £12.00. This service requires a signature and is usually very efficient however it may take 5-10 days or longer depending on the service in the destination country.

If your order is under £75.00 and would like your goods in a hurry, you have a choice of Royal Mail's Tracked 24Hr service at £4.95 which aims to be delivered the following day though not guaranteed, for £4.95 OR  'Special Delivery' (Guaranteed by 1pm Next Day) Service is available to purchase at checkout for £7.50 (this is FREE on orders over £125.00). This service carries insurance and offers a tracking facility.

Items which are in stock are dispatched the same working day (on orders placed before 4.00pm Monday to Friday). Orders received after 4.00pm will be dispatched the following working day and orders placed after 4.00pm on Friday will be processed the following Monday. In the unlikely event that an item is temporarily out of stock, we will notify you of any delay and dispatch the items as soon as possible. Please note that working days exclude Saturdays, Sunday, Bank Holidays and UK Public Holidays

Any delays or losses incurred by the postal service will be dealt with after 15 working days. All claims must be made within 28 working days of the dispatch date.

Delays caused by Adverse Weather Conditions or Strike Action are often unavoidable and Beadazzle cannot be held responsible.

Packaging

All items will be packed in their branded packaging (subject to availability, or a suitable alternative will be supplied).

Orders over £60.00 will be dispatched with a complimentary box (one per order), EXCLUDES SALE items.

Orders under £60.00 will be dispatched with an organza bag, all packaging is subject to availability, unless otherwise requested orders where several charms are ordered, the charms will be wrapped together. Where a bracelet is ordered with charms, the charms will be put onto the bracelet and wrapped and boxed together. SALE items will not be boxed.

Boxes can be purchased for £1.50 at checkout. We aim to supply the appropriate Branded Packaging

Full Gift Wrap £3.50 can be purchased at checkout. Gift Message service available FREE of charge on all orders.

We accept the following payment methods SSL

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